An organization cannot review an agent’s access if it does not know which agent exists, who owns it, or which tools it can reach. A useful inventory connects those facts to operational responsibility rather than simply listing model names.
Inventory the workflow, not only the model
Two applications can use the same underlying model while having very different risk. One drafts internal notes. Another can call a tool that changes customer records. Record the agent role, environment, owner, connected tools, and the actions each tool can perform.
Include background jobs and service accounts that enable the workflow. Changing an agent’s platform identity may not revoke an external provider credential held by a separate integration.
Give each entry a responsible team
- Who approves new permissions or tools?
- Who reviews incidents and exceptions?
- Who owns external credentials and rotation?
- Who can stop active work?
- Where is the evidence needed to investigate an action?
Separate test and production responsibilities. A broad experimental configuration should not become the production permission set merely because a demonstration succeeded.
Review activity against intent
Use the available agent identity, session history, task records, and action receipts to inspect actual captured behavior. Compare that evidence with the intended role. Missing history should trigger a question about coverage, not a conclusion that the workflow is inactive or safe.
For a support assistant, check which ticket actions it can perform and which require human review. The support automation use case makes that boundary concrete.
Practice stopping and restoring a workflow
Test how to restrict permissions, stop new work, handle active sessions, and address downstream credentials. Preserve relevant evidence before making changes where the incident process permits it. Resume with a defined owner and a reviewed configuration rather than simply re-enabling the previous access.
Machine identity, agent workforce management, and governance provide useful building blocks. Your connected systems and operating procedures determine how the inventory becomes an enforced control.