# Hospitality & travel use cases

> Connect partner documents, staff training, and guest-service resolutions to recorded evidence.

Canonical page: https://www.truthlocks.com/industries/hospitality
Category: Commerce & transport

Hospitality businesses coordinate many people and service providers. Checkable records can make operational handoffs clearer while existing booking and property systems continue to run the service.

## Travel operators: Keep partner reviews tied to submitted documents

Travel partners provide credentials and service documents through different channels.

### What to record

Record the partner reference, document fingerprints, issuing sources where available, and the responsible team’s assessment.

### What to review

Check the source and reviewed version alongside the operator’s independent checks on eligibility and service quality.

### The outcome

A consistent evidence history for the team approving travel partners.

## Hotels & venues: Issue checkable staff training records

Staff move between properties and repeatedly need to present training evidence.

### What to record

Issue signed completion records with course details, approved issuing team, holder reference, and managed record status.

### What to review

Check the record’s source and status while assessing whether the training meets the receiving property’s requirements.

### The outcome

Portable training evidence for staff and the managers reviewing it.

## Guest services: Record the basis of a service resolution

A complaint can move between agents without the original evidence or approval following it.

### What to record

Link the service reference, permitted evidence fingerprints, reviewer identity, and approved resolution in an action record.

### What to review

Review the captured history before authorized staff apply a service adjustment in the booking or property system.

### The outcome

A clearer handoff from the initial issue to its recorded resolution.

## Before you begin

Start with partner or administrative records and minimize guest data. Reservation changes, service eligibility, and payments remain in authorized operational systems.

## Relevant capabilities

- [Digital records](https://www.truthlocks.com/product/attestation-service)
- [Action receipts](https://www.truthlocks.com/product/receipts)
- [Verification](https://www.truthlocks.com/product/verification)

These are practical workflow examples, not certification claims or a record of customer deployments.